The path in is short: ask, wait for the nod, click the link we email you. This page covers each step — and what to do when an invite link misbehaves.
Request an invite
Every Request an invite button on the website leads to the same short form.
It asks for your name, your work email, your organisation's name and its
website — a bare domain like yourcompany.com is fine.
One checkbox matters: If approved, I consent to polite.ai crawling this website to build my agents' knowledge. That crawl is why your first agent knows your opening hours and services the moment you arrive — see Website knowledge. You can untick it (we remember your choice), and you can revoke consent at any time.
What happens next
Submitting lands you on a pending screen showing where you are:
You're on the list. Submitting again is harmless — it lands on the same screen.
Requests are reviewed by hand while we're in beta — we're pacing admissions, not judging you.
Approved organisations get a You're in email with your invite link.
The link takes you through account setup, then it's straight to the Quickstart.
Until you're approved, sign-ins stay blocked — the sign-in page says Your account is awaiting approval rather than pretending you got the password wrong.
Your invite link
Invite links are single-use and valid for seven days. Yours opens account setup, which confirms the organisation you're joining and the email you're joining as. Create a password (eight characters or more) or continue with Google — the Google account must match the invited email exactly. Finishing setup signs you in immediately, no second sign-in, and starts the website crawl you consented to. Standard signups then meet one question before the dashboard: how you'd like to pay.
Set a password but didn't finish? Reopen the link and sign in with the password you already set — setup resumes where you left off.
If your link doesn't work
Three states, each with its own page:
- This invite has expired — links last seven days, and a fresh one has to come from the polite.ai team. Get in touch and we'll send another.
- This invite was already used — the account exists, so sign in instead.
- This invite link isn't valid — usually superseded by a newer invite email. Use the most recent one.
Joining a teammate's existing organisation is different from the waitlist: there's no review step — an admin adds you directly from Settings → Team. See Team & roles.
Once you're in
Approved organisations start with a 30-day Pro trial and £45 of calling credit — enough to build, test and take real calls before paying anything. First stop after setup is choosing how you pay; then the Quickstart or the in-app product tour.