Three plans are available, with one shared wallet per organisation. Everything below is the current position. For how payments and credit work, see Credit & top-ups.
| Starter, pay as you go | Pro | Scale | |
|---|---|---|---|
| Monthly price | £0 | £45 + VAT (£54) | £150 + VAT (£180) |
| Included calling credit | None | £45 (360 minutes) | £150 (1,300 minutes) |
| Per-minute rate (most popular model) | 15p | 12.5p | 11p |
| Concurrent calls | 1 | 2 | 6 |
| Phone numbers | 1 | 3 | 10 |
| Knowledge bases | 1 | 2 | 10 |
| MCP tool-server connections | None | 2 | 10 |
| Call recordings and transcripts | Included | Included | Included |
| Call-history retention | 90 days | 6 months | 1 year |
| Workspace integrations | None | Included | Included |
| Team email summaries | Included | Included | Included |
| Support |
Price and included credit
Pro and Scale are monthly subscriptions. Prices are net, with UK VAT at 20% added at payment for UK billing locations and no UK VAT outside the UK. See Plans; totals quoted at checkout are VAT-inclusive and match the card charge. Each renewal adds the month's calling credit to the wallet: £45 on Pro, £150 on Scale. Unused credit rolls over, capped at one month of included credit.
Starter has no monthly fee and no included credit: usage is funded by top-ups. New accounts can start with a one-month Pro trial instead. See Choosing how you pay. Upgrades take effect immediately; downgrades keep the paid plan live until the already-paid period ends. Details are in Plans.
Rates and six-second billing
The per-minute rate is the price of a minute in conversation with a single agent on the most popular model, the one the Builder picks by default, and includes integrations, knowledge bases, call recording and transcription. Other models carry their own rates. Pipeline models meter speech recognition, the text model and synthesis separately, while subagents and the Agent Builder use tokens, charged per token where they are used. The full rate card is under Your rates on Billing. Calls are billed in 6-second increments, drawn from the prepaid balance; at zero, new calls pause until the wallet is topped up, so calling can never run up a bill.
Concurrent calls
The concurrency figure is how many calls a plan carries at the same time: 1 on Starter, 2 on Pro, 6 on Scale. A call arriving while the limit is already full is refused rather than queued. The next one connects as soon as a call in progress ends. For larger users, custom concurrency can be negotiated as part of the enterprise tier.
Numbers and knowledge bases
The purchased-number allowance, 1, 3 or 10, covers numbers bought through the platform. Numbers brought on a private trunk never count against it. Connect existing systems with SIP registrations, or contact support for a private trunk.
Every knowledge base holds up to 100 MB of extracted text, on every plan. After a downgrade past the new limit, existing bases keep working; new ones cannot be added until the count is back under it.
Retention, support and integrations
Call history, including recordings, transcripts and the data feed, is kept for 90 days on Starter, 6 months on Pro, and 1 year on Scale.
Workspace integrations cover Google Workspace and Microsoft 365, including calendar booking. They are on Pro and Scale, as are MCP tool-server connections: 2 on Pro, 10 on Scale, counting each connected server (not each tool or agent). Team email summaries work on every plan: they send from a polite.ai address to the organisation's verified members, with sending from the organisation's own domain coming soon. Support is by email on every plan. Other support arrangements are part of the enterprise tier below.
Beyond Scale
Larger organisations and channel partners can run on an Enterprise / Service Provider arrangement: a flexible custom tier with all integrations and knowledge bases, custom call concurrency, managed hosting or self-hosting, white labelling, channel pricing and flexible support arrangements. Contact support to discuss the options.
This table is the source of truth. If a price or limit anywhere else, in the product or in these docs, disagrees with it, treat this page as authoritative and contact support.