Three plans, one shared wallet per organisation. Everything below is the current position — for how the money actually moves, see Credit & top-ups.
| Starter — pay as you go | Pro | Scale | |
|---|---|---|---|
| Monthly price | £0 | £45 + VAT (£54) | £150 + VAT (£180) |
| Included calling credit | — | £45 (360 minutes) | £150 (1,300 minutes) |
| Per-minute rate (most popular model) | 15p | 12.5p | 11p |
| Concurrent calls | 1 | 2 | 6 |
| Purchased numbers | 1 | 3 | 10 |
| Knowledge bases | 1 | 2 | 10 |
| MCP tool-server connections | — | 2 | 10 |
| Call recordings & transcripts | Included | Included | Included |
| Call-history retention | 90 days | 6 months | 1 year |
| Workspace integrations | — | Included | Included |
| Team email summaries | Included | Included | Included |
| Support |
Price and included credit
Pro and Scale are monthly subscriptions. Prices are net, with UK VAT at 20% added at payment for UK billing locations and no UK VAT outside the UK — see Plans; totals quoted at checkout are VAT-inclusive and match the card charge. Each renewal grants the month's calling credit into the wallet — £45 on Pro, £150 on Scale. Unused credit rolls over, capped at one month's credit.
Starter has no monthly fee and no included credit: usage is funded by top-ups. New accounts can start with a one-month Pro trial instead — see Choosing how you pay. Upgrades take effect immediately; switching down keeps the paid plan live until the already-paid period ends — details in Plans.
Rates and six-second billing
The per-minute rate is the price of a minute in conversation with a single agent on the most popular model — the one the Builder picks by default — and includes integrations, knowledge bases, call recording and transcription. Other models carry their own rates: pipeline models — speech recognition, then a text model, then synthesis — meter those parts, and subagents and the Agent Builder use tokens, charged per token where they are used; the full rate card is in the dashboard. Calls are billed in 6-second increments, drawn from the prepaid balance; at zero, new calls pause until the wallet is topped up, so an organisation can never owe money.
Numbers and knowledge bases
The purchased-number allowance — 1, 3 or 10 — covers numbers bought through the platform. Numbers brought on a private trunk never count against it; connect existing kit with SIP registrations, or contact support for a private trunk.
Every knowledge base holds up to 100 MB of extracted text, on every plan. After a downgrade past the new limit, existing bases keep working; new ones can't be added until the count is back under it.
Retention, support and integrations
Call history — recordings, transcripts and the data feed — is kept for 90 days on Starter, 6 months on Pro, and 1 year on Scale.
Workspace integrations — Google Workspace and Microsoft 365, including calendar booking — are on Pro and Scale, as are MCP tool-server connections: 2 on Pro, 10 on Scale, counting each connected server (not each tool or agent). Team email summaries work on every plan: they send from a polite.ai address to the organisation's verified members, with sending from an own domain coming soon. Support is by email on every plan; other support arrangements are part of the enterprise tier below.
Beyond Scale
Larger estates and channel partners can run on an Enterprise / Service Provider arrangement — a flexible custom tier with all integrations and knowledge bases, custom call concurrency, hosting with us or self-hosting, white labelling, channel pricing and flexible support arrangements. Contact support to talk it through.
This table is the source of truth. If a price or limit anywhere else — in the product or in these docs — disagrees with it, trust this page and tell support.