Three plans, one shared wallet per organisation. Everything below is the current position — for how the money actually moves, see Credit & top-ups.
| Starter — pay as you go | Pro | Scale | |
|---|---|---|---|
| Monthly price | £0 | £45 + VAT (£54) | £150 + VAT (£180) |
| Included calling credit | — | £45 (360 minutes) | £150 (1,500 minutes) |
| Per-minute rate (all-in) | 15p | 12.5p | 10p |
| Purchased numbers | 1 | 3 | 10 |
| Knowledge bases | 1 | 2 | 10 |
| Call-history retention | 90 days | 6 months | 1 year |
| Workspace integrations | — | Included | Included |
| Team email summaries | Included | Included | Included |
| Support | Priority | Dedicated |
Price and included credit
Pro and Scale are monthly subscriptions; prices are net, with VAT at 20% added at payment. Each renewal grants the month's calling credit into your wallet — £45 on Pro, £150 on Scale — so if you use the minutes, the plan largely pays for itself. Unused credit rolls over, capped at one month's credit.
Starter has no monthly fee and no included credit: you top up as you go. New accounts can start with a one-month Pro trial instead — see Choosing how you pay. Upgrades take effect immediately; switching down to Starter keeps your paid plan live until the period you've already paid for ends — details in Plans.
One rate, six-second billing
The per-minute rate is all-in — it covers the call, the AI model and the speech. There are no per-token or per-feature charges on top. Calls are billed in 6-second increments, drawn from your prepaid balance; when the balance reaches zero, new calls pause until you top up, so you can never owe us money.
Numbers and knowledge bases
The purchased-number allowance — 1, 3 or 10 — covers numbers you buy from us, currently UK numbers. Numbers you bring on your own trunk never count against it; contact support to set a private trunk up, or connect your existing kit with SIP registrations.
Every knowledge base — a crawled website or a collection of uploaded PDFs — holds up to 100 MB of extracted text, on every plan. If you downgrade while over the new limit, existing bases keep working; you just can't add more until you're back under it.
Retention, support and integrations
Call history — recordings, transcripts and the data feed — is kept for 90 days on Starter, 6 months on Pro, and 1 year on Scale.
Workspace integrations — Google Workspace and Microsoft 365, including calendar booking — are on Pro and Scale. Team email summaries work on every plan: they send from a polite.ai address to your organisation's verified members, with sending from your own domain coming soon.
This table is the source of truth. If a price or limit anywhere else — in the product or in these docs — disagrees with it, trust this page and tell support.