Open source & no lock-in

Nothing you build on polite.ai is trapped here. The platform core is open, your configurations are plain data you can download, and the same API the dashboard uses is documented for you to call directly.

The open-source core

The core that answers your calls — the agent runtime and its API — is open source under the MIT licence at github.com/aplisay/llm-agent. You can read exactly how your agents run, or run the core yourself.

polite.ai is the hosted service built on that core: the Builder, the knowledge system, numbers, billing, and the dashboard around them. So the honest framing is open-source core, hosted product on top — you pay us to run it well, not because you have no alternative.

The Builder is a convenience, not a cage

Everything the Builder writes is an ordinary agent configuration. Open any agent in the agent editor and it's all there to edit by hand — prompts, models and voices, functions, API keys and MCP servers. There is no hidden layer the Builder keeps to itself.

Underneath both sits the platform API — the same one the dashboard calls. It's documented in the Aplisay developer docs, so anything you can click, you can script.

Export everything

• Download config — any team or agent's full configuration as pretty-printed JSON, from the team card's menu, the Builder header, or the agent drawer's Overview tab. That file is the agent: prompts, wiring, settings.
• Calls → Export CSV — your call history for any date range.
• Usage → Export — raw metered usage as CSV, covered in Usage analytics.

What we hold and how to get the rest is covered in Security, privacy & your data.

Numbers aren't hostages

Delete a purchased number whenever you like — it's released back at the carrier immediately and frees a slot in your allowance. Numbers you bring yourself never left home in the first place: your carrier keeps them and routes the calls to us over a private trunk, or your existing PBX connects outward via SIP registrations. Walking away is a routing change, not a migration project.

Build from your own AI assistant

If you'd rather not use our Builder at all, Aplisay publishes an MCP server that lets your own AI assistant design, create and manage agents through the platform API. Setup and details are in the Aplisay developer docs.