The right-hand pane of the call drawer comes in two depths. Both are views of the same underlying record of the call — they never disagree, they just answer different questions.
Standard: the moves
Standard shows the Data feed: one row per thing the agent did — tools it called, services it reached, hand-offs it made — each with a one-line result and a status dot. It answers the everyday question: did the booking actually happen? — without wading through logs. The row types and what the chips mean are covered in Inspecting a call.
Expert: everything, raw
Expert swaps the Data feed for the full Debug log: every entry the call produced, each with its time, a subsystem tag and a message. Click an entry to see the complete payload — the log stops auto-scrolling while a detail is open, so it won't run away from you. This is the view for chasing something genuinely odd; for most problems, Troubleshoot with AI reads these same logs for you and is a faster first stop.
Set your default
Your default lives in Settings → Preferences → Call inspection — "How the Calls drawer opens". Choose Standard (transcript beside the Data feed) or Expert (transcript beside the full debug log). It's a personal preference: your choice doesn't change how the drawer opens for anyone else in your organisation.
Switch for one call
You're never locked in. Inside any open call, a link at the bottom of the pane switches just that call — View full debug for this call → from Standard, or View standard summary for this call → from Expert. While switched, an amber strip reminds you (Expert view — this call only) with a Back to default action. The override never sticks: open a different call — or even another leg of the same call — and the drawer snaps back to your saved default.
Where costs live
Neither view prices the call — the drawer is about what happened, not what it cost. For spend, head to Usage, where the totals and breakdowns live.