Calls in the sidebar opens the log: every call in the selected window, newest first. Stat tiles above the table count Calls, Completed, Live and Failed for the current range, and clicking any row opens the call-inspection drawer.
Pick a time window
A segmented control in the header offers Today, Yesterday, 7 days, 30 days (the default) and Custom, with From and To date-time pickers, so the log can be narrowed to the hour a problem was reported. The chosen range is kept in the URL, so a filtered view can be bookmarked or pasted to a teammate.
Search and filter
The search box matches the caller's number, the dialled number, or the agent's name. The All agents dropdown scopes the log to one agent. Status pills (All, Completed, Live, Transferred, Failed) each show a live count for the current window; clicking one filters.
The statuses are: Completed, ended normally; Live, in progress right now; Transferred, handled by more than one leg; Failed, a problem occurred on the call and is worth troubleshooting with AI. No answer means the call never connected.
Transferred is not an outcome; it means the call had more than one leg. A transferred call also shows under Failed or Live if any of its legs does, so a single failed leg flags the whole chain.
Transferred calls and their legs
A call that moved between agents appears as one group row showing the journey, for example Reception → Sales → Support, with an N legs pill. Clicking the row expands the legs as indented sub-rows; clicking a leg opens only that leg in the drawer. A segment where the caller was bridged to a person is labelled as the human leg, for example Human: number. Filters and sorting treat the group as a single call.
Sort the table
Clicking the Time, Agent, From, Duration or Status header sorts by it; a second click flips direction. The footer reads Showing X of Y calls; if the selected window contains more calls than the page could fetch, it shows Y+ and asks for a narrower range.
Export to CSV
Export CSV, next to the date-range control, downloads the current list as
calls-YYYY-MM-DD.csv with columns Time, Agent, From, To, Duration (s) and
Status. The export honours the date range, the agent filter and the search
box, but not the status pills. Transcripts, recordings and costs are not
included; those live in the call drawer
and in Usage.