Click any row in the call log and the drawer opens on the right, headed caller → called with the date, time and duration, a status badge, and the model that took the call. Drag the drawer's left edge to make it wider or narrower — the width you choose is remembered for next time.
Play the recording
A play/pause button and seek bar at the top play the call in place. While it plays, the transcript and the Data feed both highlight and auto-scroll to follow the playhead — so you hear what the caller said at the same moment you see what the agent did about it. Recordings play in the drawer and are tied to your sign-in; there's no public link to pass around.
Read the transcript
The conversation appears as chat bubbles — agent on the left, caller on the right — with dividers marking call events like Call started, Call answered and Call ended. Click any bubble to jump the recording straight to that moment; during playback the active line is ringed so you never lose your place.
The Data feed
Beside the transcript sits the Data pane — the Standard view; Expert swaps it for a full debug log, see Standard vs Expert inspection. Each row is one thing the agent did, with a timestamp on the call's timeline, a type chip, the tool's name, a one-line result, and a status dot — green for success, red for failure (with the error shown in red), grey for cancelled or still in progress.
The chips tell you what kind of move it was:
- TOOL — a built-in action: booking a slot, emailing your team a summary, transferring the call.
- MCP — a call to a connected service, such as your knowledge base or an integration.
- AGENT — the agent consulted a colleague agent directly. Most rows today are TOOL or MCP.
Click any row and playback pauses while a detail view opens with the full payload — the exact arguments the agent sent and everything that came back.
Follow a transferred call
When a call has more than one leg, a legs strip appears at the top of the drawer: one pill per agent, with the current leg highlighted and previous/next chevrons. Jump to a leg and its recording, transcript and data load and start playing; when a leg's recording finishes, the drawer pauses briefly and moves on to the next — so you can listen through a whole transfer chain hands-free. Auto-advance won't interrupt you while a detail view is open.
When there's no recording
No recording for this call. usually means there was nothing to record — the call failed or was never answered. Recordings also age out with your plan's retention window — 90 days on pay as you go, 6 months on Pro, a year on Scale — see Plans & limits and Security, privacy & your data. Recording unavailable for this call. is different: the recording exists but couldn't be fetched just now, so it's worth trying again.
Something in the call looks wrong? Troubleshoot with AI in the drawer's footer gathers the whole call's transcripts and logs, and Fix with AI then hands them to the Builder for a diagnosis — see Troubleshoot a call with AI.