Every plan runs the same product — the same Builder, the same agents, the same call quality. Paying monthly buys a lower per-minute rate with minutes included, plus more numbers, more knowledge bases and longer call history.
The three plans
| Starter | Pro | Scale | |
|---|---|---|---|
| Monthly fee | £0 — pay as you go | £45 + VAT (£54) | £150 + VAT (£180) |
| Per-minute rate | 15p | 12.5p | 10p |
| Included minutes | — | 360 | 1,500 |
| Phone numbers | 1 | 3 | 10 |
| Knowledge bases | 1 | 2 | 10 |
| Call history | 90 days | 6 months | 1 year |
Pro and Scale also unlock Workspace integrations — calendar booking, contact lookup and the rest. The full feature-by-feature table is in Plans & limits.
How included minutes work
A paid plan is prepaid minutes: each monthly renewal grants your credit balance the value of the included minutes at the plan rate — £45 of credit on Pro, £150 on Scale. Calls draw the credit down in 6-second increments like any other usage.
There's no separate "overage rate": once the month's credit is spent, calls simply continue at the same per-minute price from your topped-up balance. Unused credit rolls over, capped at one month's credit.
Changing plan
Go to Billing → Change plan and pick a card. Upgrades take effect immediately — the new rate, allowances and monthly credit apply straight away.
Moving down — including switching to pay as you go — takes effect at the end of the period you've already paid for. You keep your paid plan's features, rate and credit until then.
After you switch down, Billing keeps showing your current paid plan until the period ends. That's deliberate — you keep what you paid for — not a sign the change didn't take.
When your trial ends
New accounts usually start with a free month of Pro (see Choosing how you pay). At the end of the trial month, the card you saved at signup is charged for Pro — unless you've cancelled or switched plan first.
Cancelling during the trial costs nothing: Pro stays live to the end of the trial month, any unused trial credit then lapses, and the account moves to pay as you go. Each organisation gets one trial, ever.
What cancelling means
There's no minimum term and nothing to lose by stepping down. Cancelling a paid plan just returns you to pay as you go at the end of the paid period — your agents, numbers, knowledge, call history and settings all stay intact, and calls keep working as long as you have credit.
The lower plan's allowances apply from then on, so if you hold more numbers or knowledge bases than it includes, you won't be able to add more until you're back within the allowance.