Integrations can act during the call.
Connect Google Workspace or Microsoft 365 once, then approve the calendar, contact, email or external tool actions each team can use. Agents receive only the permissions they need, not open access to a mailbox.
How it works
Describe it. Test it. Publish it to a phone number.
Six steps through the product, each with a link to the relevant documentation. The same workflow covers integrations, transfers, human handovers and the evidence left by every call.
Step 01
Tell the Builder what should happen when the phone rings.
You do not have to fill in forms or draw flowcharts. In the chat, explain who calls, what they need and what should happen when the agent cannot help. The Builder designs the agents, drafts their instructions and connects the tools. It proposes the changes; you approve them.
In the docsMeet the BuilderDescribe what you want
Step 02
The Builder starts with your business context.
With consent, polite.ai reads the website as soon as the account is approved, so the first agent can use the organisation’s actual opening hours, services and contact details. Add PDFs for detail the website does not cover, and answers stay grounded in your own content.
In the docsWebsite knowledgeKnowledge bases
Step 03
The diagram matches the live team.
Every team appears as a diagram: agents as boxes, incoming calls from the left, and clear lines for transfers, specialist helpers and returns after a human handover. The diagram reflects the real setup. If a transfer is missing, tell the Builder and it will propose the change.
In the docsReading the team diagramTeams, transfers & subagents
Step 04
A real phone number, live only when you choose.
Test in the browser first; no phone number is needed. When the test call works as intended, add a number in the dashboard or bring your own, then press Go live. Callers only hear versions you have deliberately published. Edits remain in draft, and every version can be rolled back.
In the docsConnect a phone numberDrafts, versions & going live
Step 05
Every call leaves usable evidence.
Each call keeps a recording, transcript and action log on one timeline: the slot booked, the transfer made and the result returned by each connected system. If a call did not go as expected, Fix with AI sends the evidence to the Builder, which diagnoses the issue and proposes a fix.
In the docsInspecting a callTroubleshoot a call with AI
Step 06
Prepaid calling, with costs shown upfront.
Calling comes out of one prepaid balance and is charged in small increments. Before payment, you see the credit, VAT and total. If the balance reaches zero, calls pause; your agents, numbers and history remain available, and you cannot owe us money.
In the docsCredit & top-upsPricing
Beyond the first live agent
The useful work happens around the call.
The launch path is deliberately simple. Once live, the same team can connect to your systems, transfer callers clearly, complete tasks and leave a record the business can trust.
Transfers take context with them.
Move callers between voice agents or to someone on the team, with or without a spoken introduction. On phone calls, a colleague can return the caller to the agent so it can finish the booking, note or summary.
Agents complete the follow-up work.
Book appointments, create tickets, search knowledge, send team summaries and make approved outbound calls. The conversation stays natural, and the work still gets done.
Everything can be inspected.
Each call keeps its recording, transcript and action log. You can export configuration as JSON, download call and usage data, and rely on the open-source core if you ever need to leave.
On every call, on every plan
Every agent identifies itself as AI and hands over to a human when that is the better answer.
Politeness is built into the product. The Builder writes these guarantees into every agent instruction. You can read the full set in What every agent promises your callers, with the wider stance in Responsible AI calling.
Be one of the first.
polite.ai is in private beta.
Approved organisations start with a 30-day Pro trial and £45 of calling credit.
We’ll email you an invite once you’re approved — no spam, ever.